Hopefully you’re having a great time exploring Obduction, but since you made your way to the Support page we suspect you might have a question about something. Let’s see if we can help…

 

Issues and Workarounds

Issues and Workarounds

A quick and efficient list of most issues, workarounds, and fixes. (Thanks to Sentient-Cactus on reddit.)

Forums

Forums

Public discussions about Obduction - including general, hints, technical, and more.

Support Request

Support Request

If you've tried finding an answer above and can't find it - submit a request to us. We look at every request that comes in, and if we don't know about it already, it is entered into our bug database.

FAQ

General Questions:

Where can I purchase Obduction?

Obduction is currently available at Steam, GOG, the Oculus Store, and via Humble Bundle (Steam code).

No one has replied to my help request. Help!

Being a small team means we don’t have the resources of a large game company, so it may take a day or two for us to respond to help requests. So while we may not be able to respond immediately, we promise we will get back to you.

Technical Issues:

My system cannot run Obduction! What do I need to do?

It depends: If your system meets or exceeds the minimum system requirements, most issues can be solved by making sure your operating system is up to date, that all system hardware drivers are current, and that you don’t have 100 tabs with animated cat .gifs open in a web browser.
If your system does not meet minimum requirements, we’re afraid an upgrade is in order.

I am stuck at the “Loading” screen. Help?

This was an issue that was found and fixed in an early release of the title under certain foreign language configurations. If you do encounter this error, please make sure your game is up to date with the most current release version.

The latest Steam update ruined my game! Can this be reverted?

In steam, right-click on the game and select ‘properties’. Go to the ‘betas’ tab and click the drop down box then select a previous version from the list.

How do Save Games work in Obduction?

Obduction autosaves every few minutes or when you press ‘Esc’ to open the main menu. There are 10 save slots available. You can copy your save games by clicking the downward arrow to the left of the ‘X’ on the save game slot.

Special Keyboard Hotkeys

Keyboard key ‘N’ ​­ Changes navigation mode between Free Mode and Point­ and ­click
Keyboard key ‘C’​ ­ Changes cursor mode between Locked and Unlocked mode

SLI / Crossfire / Multi-gpu support

Due to how the Unreal engine handles some effects, multi-gpu configurations are not supported. nVidia users will see negative performance scaling and frame pacing, and AMD users will see flickering shadows and objects. Please disable SLI/Crossfire in your driver’s control panel before playing the game.

PC Specific:

What are the PC hardware specs for Obduction?

PC Minimum:

OS Version – Windows 7 SP1 64 bit or newer
Processor – CPU Intel i5-2500 equivalent or better
Memory – 8GB+ RAM
Graphics – GeForce 660 GTX w/1GB / AMD 7700 series w/1GB equivalent or better
Network – Broadband Internet not required to play
Disk Space: 20 GB
Additional Notes : DirectX 11 (not 12) required.
Note: Does not include minimum VR specs.

PC Recommended:

OS Version – Windows 10 64 bit
Processor – CPU Intel i5-4590 equivalent or better
Memory – 16GB+ RAM
Graphics – NVIDIA GTX 970 w/4 GB / AMD R9 290 w/4 GB equivalent or better
Network – Broadband Internet not required to play
Disk Space: 20 GB
Additional Notes : DirectX 11 (not 12) required. SSD highly recommended.
Note: Includes min/recommended spec for VR.

Mac Specific:

What are the Mac hardware specs for Obduction?

*** MAC version has not yet released ***
Mac Minimum:

OS Version – Sierra 10.12.2
Processor – Intel CPU capable of 4 or more threads
Memory – 8GB+ Ram
Graphics – Intel HD Graphics 4000, Iris 5000 & 6000 family w/1 GB VRAM or better – Most Macs from 2012 on.
Network – Broadband Internet not required
Disk Space: 20 GB
Additional Notes : Metal graphics support required.
Note: VR not available.

Mac Recommended:

OS Version – Sierra 10.12.2
Processor – Quad Core Intel
Memory – 16GB+ RAM
Graphics – nVidia GT 600M, 700M family / AMD R9 M family or better
Network – Broadband Internet not required
Disk Space: 20 GB
Additional Notes : Metal graphics support required.
Note: VR not available.

Can my saved games be transferred between my Mac and my PC?

You can manually transfer your saves by copying your SaveGames folder over to the other machine.

Navigate to your save directory on PC.
C:\Users\**Your PC Name**\AppData\Local\Obduction\Saved\SaveGames

Navigate to your save directory on Mac.
Command + Shift + G , type in ~/Library , Application support> Epic> Obduction> saved

I bought Obduction, but the Mac version is not there! What gives?

If you were not a crowdfunding Backer of Obduction’s Kickstarter campaign, the Mac version will not be available to you until the retail Mac build is released to the public.

If you bought Obduction from Steam or GOG, you will be able to access the Mac retail build once it officially releases.

How come my Mac is so hot?

As Obduction uses modern advanced graphics techniques, we use your hardware to its full potential, which can cause some systems to overheat in some environments and conditions. Please make sure your system has ample airflow to avoid overheating issues.

My “pre-release” Mac version of Obduction is crashing and won’t reload.

The Mac pre-release Obduction build (current version 1.4.1) may encounter crashes, glitches, and problems. If you encounter these or other issues, please send an email to [email protected] Include as much detail about what you’re seeing when the game crashes, and please attach your Mac’s system report in PDF format.

For detailed information on how to run this report, go to https://support.apple.com/en-us/HT203001. Please also include screenshots of the Mac info for the Hardware, Graphics/Display, and Memory views of the information windows via screenshots.

Backer Questions:

What do I do if I need to change my email address?

Load this page and update your email:
https://docs.google.com/a/cyan.com/forms/d/e/1FAIpQLSeM4Hkk5EZzHyNxCwSOnaPhmm9buORxmxncFZe7LzDX9NCurw/viewform

What do I do if I need to change my mailing address?

Load this page and update your mailing address:
https://docs.google.com/a/cyan.com/forms/d/e/1FAIpQLSc2rza5tfHPV8ME6QfRQqBZpR1pZLZtoD2iJ0W7GvEu2Wgm_w/viewform

Where are my “physical backer” reward items?

Backer items are expected to ship in early 2017. We apologize for the delay and any inconvenience this may cause you.

Why haven’t I received my Obduction download code?

There’s a good chance you actually have but didn’t realize it. Check your Inbox, Junk mail, Spam, and Trash folders for an email from Humble Bundle on or just after August 24th, 2016. That email is the initial one Backers got, which includes the code to redeem a Steam or GOG key for Obduction.

I checked my Inbox and my Spam and Trash and Junk folders and I don’t see any email from Humble Bundle! I did support the Obduction Kickstarter. What do I do now?

If you were a Backer and you cannot find the Humble Bundle email from August 24th, 2016, please enter the email used to back Obduction at this site to request Humble Bundle re-send your code: https://www.humblebundle.com/resender

Why can’t I exchange my “Kickstarter backed” PC/Mac/VR Obduction game for an Obduction PS4/PSVR game?

Kickstarter is a crowd-funding program. If the goals of the project are met, the product is created. If the goal is exceeded, additional tiers may be available.
For Obduction, the additional tiers reached were for Localization and Oculus Rift. Because the PS4 version stretch goal tier was never reached, no Kickstarter Backers are eligible for a PS4 version of Obduction. If a PS4 version is desired, it must be purchased separately.

Where are my downloaded “digital” backer items located on my PC/Mac?

In Steam, right click on Obduction and select ‘properties’. Click on the ‘Local Files’ tab and select ‘Browse Local Files’.

VR:

What are the Oculus Rift VR system hardware specs?

Recommended:

Video Card NVIDIA GTX 970 / AMD Radeon R9 290 equivalent or greater
CPU Intel i5-4590 equivalent or greater
Memory 8GB+ RAM
Video Output Compatible HDMI 1.3 video output
USB Ports 3x USB 3.0 ports plus 1x USB 2.0 port
OS Windows 7 SP1 64 bit or newer

Minimum:

Video Card NVIDIA GTX 960 / AMD Radeon RX 470 or greater
CPU Intel i3-6100 / AMD FX4350 or greater
Memory 8GB+ RAM
Video Output Compatible HDMI 1.3 video output
USB Ports 1x USB 3.0 port, plus 2x USB 2.0 ports
OS Windows 8 or newer

What VR platforms is Obduction available on?

Oculus Rift – released to the general public on October 31, 2016

What VR platforms will Obduction be available on in the future?

HTC Vive – expected to be released in 2017
PSVR – expected to be released in 2017